The Federal Competition and Consumer Protection Commission (FCCPC) has called on the leadership of Air Peace to appear before it in Abuja later this month. This move follows a growing number of complaints from passengers claiming that the airline failed to refund money for cancelled flights.
A letter dated June 3, 2025, sent directly to the airline’s management, requested that Air Peace present itself at the FCCPC headquarters on Monday, June 23. The commission wants the airline to explain its actions and provide documents that show how it has handled flight cancellations and refunds in the past year.
Ondaje Ijagwu, Director of Corporate Affairs at the FCCPC, confirmed the development through an official statement issued from Abuja. He noted that the commission received several reports from customers who had their flights cancelled by Air Peace but were never refunded their ticket money.
Ijagwu explained that these actions may be in breach of consumer protection laws under the Federal Competition and Consumer Protection Act of 2018. He noted that under Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the Act, service providers are expected to return money to customers when they fail to deliver a service. In this case, the law protects passengers who could not fly due to the airline’s own cancellation.
He said the Commission’s summons is backed by Sections 32 and 33 of the same law. These sections give the FCCPC the authority to request records and other documents from companies under investigation.
As part of its request, the commission is asking Air Peace to submit details of complaints it received about refunds in the last 12 months, evidence of all completed refunds, a list of flights cancelled during that time, and steps taken to assist affected passengers.
According to the statement: “The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations.”
